Refund & Shipping
Refund Policy:
By ordering today I am authorizing the credit card I provide to be charged. I represent that I have read and agree to the full Terms and Conditions of this offer and I understand that I will be liable for payment of all product that was shipped to me.
Should a customer have an issue with delivery, all issues must be reported in writing within 7 days of delivery date. Delivery dates may be found and recorded through tracking numbers associated with order.
To ensure the health and safety of our customers and staff, we cannot accept any returns. All sales are final. If there is an issue with your order,
Please Contact: info@herbalgardenessentials.com
Regarding Shipping CBD: We can not ship to Idaho. Our website has software that restricts orders from states in which CBD is illegal.
Regarding Shipping THCA Products & Flower: We can not ship to Idaho, Arkansas, Minnesota, Rhode Island, South Dakota,Utah, New Hampshire, Hawaii, Oregon. Virgina, Idaho, and South Dakota. Our website has software that restricts orders from states in which THCA is illegal.
Regarding Shipping Delta-8 THC Products: We can not ship to Alaska, Colorado, Delaware, Hawaii, Idaho, Massachusetts, Mississippi, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington, West Virginia. Kansas, New Hampshire, Virgina, Michigan, Louisiana, Iowa. Our website has software that restricts orders from states in which Delta-8 is illegal.
Shipping Policy:
We are pleased to say that we ship to every state in the continental U.S. We understand the value of discretion for our customers when shipping your orders.
We process orders Monday through Friday, excluding federal holidays. Please allow 2 business days for orders to be fulfilled. Our team packs and seals each order as it comes in, to preserve freshness and quality for our customers.
Herbal Garden Essentials ships packages via USPS. Herbal Garden Essentials is not responsible for any order that is stolen outside the customer’s address, lost in transit, or not delivered or seized. We are not responsible for packages stolen from your mailbox or doorstep. If you live in a highly-congested neighborhood, we recommend following your tracking to anticipate the delivery of your order. be reported in writing within 7 days of the delivery date. Delivery dates may be found and recorded through tracking numbers associated with the order.
If you are curious about the status of your order in its fulfillment or shipping process, please know that we send communications to the email used with the order. Confirmation emails may sometimes go into a customer’s spam or promotions folder, depending upon the settings within your email platform. Shipping costs are non-refundable.
Herbal Garden Essentials strives to ensure maximum customer satisfaction with every purchase. We make outstanding customer service a priority. We are thrilled to support you with any questions you may have. Reach out to us! info@herbalgardenessentials.com
We do not have a money-back guarantee, as CBD products or other products we sell affects each individual differently.
We offer store credit if you choose to return/refund your item.
If your package is lost or delayed, we recommend contacting the USPS. If you have any queries, you can contact USPS at 800-ASK-USPS.
Should a customer have an issue with delivery, all issues must be reported in writing within 7 days of delivery date. Delivery dates may be found and recorded through tracking numbers associated with order.